PRIVACY NOTICE

 Our contact details.

Name: Nick Baranga

Address: Watches London, 2nd Floor Connaught House, 1-3 Mount Street, London, United Kingdom, W1K 3NB

Phone Number: 0203 794 2528

E-mail: info@watcheslondon.com

ICO Registration Number:  ZB518960

This Privacy Notice, together with the Terms and conditions posted on our website, set forth the general rules and policies governing your use of our website.

This notice applies to all our activities under the above brand and however you provide personal information to us, whether you visit us online or visit our store or contact us via social media or whether you telephone, email write to or text us.

The type of personal information we collect.

We may collect, use, store or transfer different kinds of personal data about you when you use our website, when you receive services or communication from us or if you a prospective, current, or former employee.  We have categorised the different kinds of personal data as follows:

  • Identity Data which includes your first and last name.  We use your government-issued identity documents, driver’s license, or passports for ID verification purposes.

  • Contact Data means the data we use to contact you including your billing or site billing address, home or site address, email address, mobile number, or your telephone landline number at home.

  • Social Media data includes your social media handles.

  • Financial Data means the payment method and card association used to process your payments for the services you purchase from us.  We do not process financial transactions which are handled by the payment services providers, banks, or financial institutions that we use.

  • Communication Data means details about communication you have made on our website including any information or other details you have provided in respect of your request for information or services you may purchase or request from us.  This includes other correspondence you share with us.

  • Testimonials or customer feedback to support ongoing service improvements.

  • Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) / MAC address, browser type and version, location, browser plug-in types and versions, referrer URL, host name of the accessing computer, operating system and platform and other technology on the devices you use to access this website.  This information will not be combined with data from other sources, and we do not share such information with third parties other than service providers that we retain to support the Site’s operation.

  • Linked Sites and social media means that for your convenience this Site may contain hyperlinks to other websites that are not under our control, including Facebook, Instagram, LinkedIn, Twitter. 

  • Usage Data includes information about how you use our website, products, and services. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website, your IP address, the device you use to browse through our website, the page that referred you to our site and the click stream during your visit to our website, page response times and page interaction information (e.g. clicks you make on a page).

  • Profile Data includes your username (email address), name and any details you share in the message fields or text boxes on this website.  

  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences. Our marketing activities include Social Media Marketing, Email Marketing and Newsletter Subscriptions. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources. 

  • Your interests, preferences, feedback and competition and survey responses. 

  • Other publicly available personal data including any which you have shared via a public platform (such as Instagram, You Tube, Twitter, or public Meta Facebook page). 

  • Subcontractor or freelancers’ data includes the personal data that we need to consider your interest in providing services to us.  We will also collect information to help us manage our contractual relationship with you.

  • Recruitment and employee data which includes your Curriculum Vitae (CV), additional personal data that we need to consider your interest in working with us and the employment data that we will hold if we hire you. We carry out Disclosure Barring Service (DBS) Checks where appropriate.  If you provide us with any information about reasonable adjustments you require under the Equality Act 2010, the lawful basis we rely on for processing this information is legal obligation. The additional condition we rely on to process any information which is special category data relates to our obligations in employment and the safeguarding of your fundamental rights.

  • Furthermore, we may process special category information about you because of the customer ID verification process because it is necessary to establish, make or defend legal claims (for example, anti-fraud, anti-money laundering, financial compliance checks or other unlawful behaviour.  We do this if it is necessary to prevent or detect a crime.

Property Visitors

We operate CCTV in our retail premises for the purposes of public safety, crime prevention and prosecution, complaints, and dispute resolution, and for insurance and property management.  We adhere to the ICO’s code of practice for the use of CCTV.

We do not need to ask individuals’ permission to use CCTV, but we make it clear where individuals are being recorded.  Security cameras are clearly visible and accompanied by prominent signs.

Any enquiries about the CCTV system should be directed to info@watcheslondon.com

Essential Service Providers

We engage third party contractors and freelancers to provide us with specialist business or professional services.   

About Cookies

Cookies may be either “persistent” cookies or “session” cookies.  A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. 

A session cookie will expire at the end of the user session when the web browser is closed.

This site uses cookies. 

You can disable cookies in your browser. See our Cookies Policy for details.

 How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·       Direct interactions: by using our website, filling in forms or by corresponding and communicating directly with us by post, phone, email, in person or otherwise.

·       Automated technologies or interactions: as you interact with us, we may automatically collect usage data and technical data about your equipment, browsing actions and patterns.

We use the information to:

·       To provide you with retail services or related services

·       To improve your customer experience.

·       To manage fraud prevention and credit risks

·       Improve the user experience on the website.

·       Provide the services offered on the website.

·       To support our marketing communication

·       Recruit staff and manage our workforce.

·       Comply with legal obligations.

·       Respond to your enquiries.

 Under the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR) and applicable legislation, the lawful bases we rely on for processing this information are:

(b) Your consent.

You can remove your consent at any time. You can do this by contacting hello@grcinfomanagement.com

(b) We have a contractual obligation. 

(c) We have a legal obligation. 

(d) We have a legitimate interest.

How we store your personal information

We take commercially reasonable efforts to protect against unauthorised access to or use of your personal data. 

Your information is securely stored.  We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used altered disclosed or accessed in an unauthorised way.

In addition, we limit access to your personal data to those who have a business need to know. They will only process your personal data on our instructions, and they are subject to abide by GDPR and applicable legislation.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

International Transfers

Some data processors and third parties that we use, are based outside the United Kingdom, so their processing of your personal data will involve a transfer of data outside the United Kingdom.

Whenever we transfer your personal data out of the United Kingdom, we ensure a similar degree of protection is afforded to it.

Children

The Site is intended for adults and is not intended for use by children under 13 years of age.  We do not knowingly collect information from or about children or sell products or services to children under the age of 13. 

Annual Updates to this Privacy Notice

We keep our privacy notice under regular review to make sure it is up to date and accurate.

We will review and update this privacy notice every year.

Your data protection rights.

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us hello@grcinfomanagement.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information under the UK Data Protection Act 2018 or GDPR, you can make a complaint to us at hello@grcinformanagement.com

You can also complain to the Information Commissioner’s Office (the ICO), if you are unhappy with how we have used your data. The contact details are as follows:

Address: -

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number:

0303 123 1113

Website: https://www.ico.org.uk